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Privacy Policy

Last updated: September 16, 2026

1. Who We Are

Best Furnace Repair Toronto ("we", "us", "our") provides furnace repair, replacement, maintenance, and emergency heating services across Toronto and the Greater Toronto Area. This policy explains what information we collect when you use this website or request service, how we use it, and the choices you have. It is written to meet the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect only what we need to quote and perform heating work:

  • Contact details you submit through our form: name and phone number
  • Service details: postal code, furnace age or year installed, the service you need, and a description of the symptom
  • Property confirmation: the homeowner verification checkbox on our contact form
  • Page attribution: the page of this website the request was submitted from
  • Service history: work performed, parts fitted, combustion and CO readings, and warranty terms
  • Standard technical data from your browser, such as device type and approximate region, collected by our hosting and analytics providers

We do not display or request email addresses on this website. All written contact runs through our contact form.

3. How We Use Your Information

  • To respond to service requests and schedule a diagnostic, repair, or installation
  • To provide written diagnostics, quotes, invoices, and warranty documentation
  • To maintain service records required for manufacturer warranties, home insurance, and landlord certification under the Residential Tenancies Act
  • To meet our obligations under Ontario B149 fuel code and TSSA licensing requirements
  • To improve this website and the accuracy of the pricing and service information published on it

4. Information Sharing

We do not sell your personal information. We share it only where necessary:

  • With our lead-capture and hosting providers, which process form submissions on our behalf
  • With parts suppliers and manufacturers when a warranty claim requires it
  • With Enbridge, Natural Resources Canada, or their administrators when you ask us to file rebate paperwork for a high-efficiency installation
  • With regulators, including the TSSA, where required by law or in connection with a safety matter
  • With professional advisors such as accountants and legal counsel

5. Data Retention and Security

Service records are retained for as long as needed to support warranty, insurance, and regulatory obligations, and then securely destroyed. We use reasonable administrative and technical safeguards to protect personal information against loss, unauthorised access, disclosure, or alteration.

6. Your Rights

  • Ask what personal information we hold about you and request a copy
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete information we no longer need for a legal or contractual purpose
  • Withdraw consent to further contact at any time, subject to any active service agreement

To exercise any of these rights, send a message through our contact form or call (416) 555-0100.

7. Cookies and Analytics

This website may use cookies and similar technologies to understand how visitors use the site and to measure the performance of our pages. You can set your browser to refuse cookies or to alert you when cookies are being sent. Refusing cookies does not prevent you from using the site or submitting a service request.

This site may link to external resources such as rebate program pages or the TSSA public registry. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies before submitting information to them.

9. Changes to This Policy

We may update this policy as our services or legal obligations change. The revised version takes effect when it is posted here, and the "last updated" date above will reflect the change.

10. Contact Us

Questions about this policy or about the information we hold:

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